Shipping & Returns

Shipping Information

We ship worldwide with shipping companies that ensure delivery within 7 to 9 working days and can be tracked by a Tracking Number. All international customers are responsible for the customs/duty rates within their own country.

Free Shipping within Spain.


Easy Returns & Refunds

We, at KeenBags, value our customers’ satisfaction.

If you are not entirely satisfied with your purchase, we are very sorry and we are here to help.



You have 10 calendar days to return your purchase from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and with its original packaging. You need to have the proof of purchase.

Then, you can ship your item to the following address :

Carinne Abou-Huguet


Carrer de Girona 145, Primero

08037 Barcelone, Spain

+34 63 9424 923



Once we have receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. If you paid by credit card, the credit will be received upon your card issuer’s policies.


Contact Us

If you have any question, don’t hesitate to contact us.