Shipping & Returns
We ship worldwide with shipping companies that ensure delivery within 7 to 9 working days and can be tracked by a Tracking Number. All international customers are responsible for the customs/duty rates within their own country.
Within Singapore we ship via Singpost with delivery time of 1 to 2 days.
Easy Returns & Refunds
We, at KeenBags, value our customers’ satisfaction.
If you are not entirely satisfied with your purchase, we are very sorry and we are here to help.
You have 15 calendar days to return your purchase from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and with its original packaging. You need to have the proof of purchase.
Then, you can ship your item to the following address:
86 Jalan Girang
+65 8227 8923
Once we have receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. If you paid by credit card, the credit will be received upon your card issuer’s policies.
If you have any question, don’t hesitate to contact us.